What is Student Support Services?

Student Support Services (SSS) is an academic support program for eligible undergraduate students, jointly funded by the U.S. Department of Education and UNCG. SSS offers 210 eligible students an array of academic support services to foster student success and graduation.

What are the academic support services offered to eligible SSS students?

All SSS students receive comprehensive support that includes individual, personal, academic, career, financial aid, and professional/graduate school guidance; skills assessment and individual study and writing skills instruction; individual and small group tutoring in most undergraduate courses; financial literacy instruction; and the use of the SSS Learning Lab. Students also receive information and regular updates via electronic mail or Canvas announcements.

What are the eligibility requirements for a student wanting to participate in SSS?

Student Support Services provides support and assistance to students who are first-generation college students, those who come from modest or low-income backgrounds and/or those who have a documented disability. Eligible students must also demonstrate academic need for services.

How do I apply for service from SSS?

Interested students who meet at least one of the criteria listed above and who also demonstrate academic need for services should complete a New Student Application.  The application must be fully completed to be considered. If eligible, the student will be notified by U.S. postal or electronic mail and scheduled to attend an orientation session prior to receiving services.

I applied for SSS services last year how do I request services for this year?

You must "reactivate" for services every year that you wish to use the program. The Continued Services Application & Request is an interactive form available online here.

You must complete the Continued Services application one time each year, the first time you wish to request services.

If you have already reactivated for the current academic year, you can request additional services anytime by going directly to the Continued Services Application & Request. You cannot be reactivated without requesting services, and you cannot receive services if you have not reapplied for the current academic year.

What does the SSS Learning Lab offer to SSS students?

First, the Lab offers students desktop computers with connection to the Internet and the UNCG network and library system. Although printing services are supplied to students free of charge, students must bring their own paper. Students are encouraged to complete essay and research projects in the Learning Lab. Second, the Lab maintains software for those students wanting to upgrade their academic skills independently. Third, a learning skills specialist is available to meet with students in the lab area and is ready to assist students with academic skill assessment and skill development in reading, writing, and study skills. Lastly, students can come to the Lab and pick up as many as 65 different study skills handouts to sharpen their study skills.

Can I bring my child, friend, or guest to my sessions?

We are sorry for any inconvenience this may cause, but children and guests are not permitted to be in any session offered through the Student Success Center.

Where is SSS located and what are the office hours?

SSS is loacted in the McIver Building

SSS Main Office McIver 110

SSS Learning Lab McIver 105

SSS Study Lab McIver 138B

SSS Staff Offices Click here!

Staff offices are open from 8am – 5pm. The labs are open Monday thru Friday from 9am - 5pm. Some evening hours are available by appointment.

I’ve been accepted into the SSS program and have completed all of my assessments, when should I submit my tutoring requests?

It’s best to submit your tutoring request as soon as you’ve been admitted to the SSS program or if you’re a continuing student, at the end of the prior semester. E.g. - submit Fall 2017 requests at the end of Spring 2017 semester.

How many classes can I receive tutoring in?

Each SSS student may receive tutoring in up to (2) courses each semester.  SSS students registered with the Office of Accessibility Resources and Services (OARS) qualify for (1) additional hour of tutoring services.  

What courses are covered by tutoring?

We offer tutoring in a broad range of courses.  Some of our most commonly requested courses can be found here.

Is tutoring free?

Tutoring services are free for all accepted current SSS students.

What does the typical tutoring session look like?

The first tutoring session typically includes meeting your tutor, completing the initial tutoring agreement, and discussing student and tutor goals.  After the initial session, students are expected to come prepared with questions and concepts that wish to discuss in subsequent tutoring sessions.    

How often is tutoring?

Tutoring is a weekly commitment. If your needs change and you no longer need tutoring, you can drop your tutoring session by contacting your tutor or the AD of Tutoring services at jwmassey@uncg.edu.  

Who should I contact with questions about tutoring?

You can always contact your tutor at their email address or contact the AD of Tutoring Services, Justin Massey at jwmassey@uncg.edu or 336-334-9764.